The group chief executive officer of Ixigo, Aloke Bajpai, stated that the company’s large expenditures in artificial intelligence over the previous ten years have yielded substantial benefits.
In an exclusive interview, he stated, “These AI-driven innovations are enhancing the stickiness and growth of our platform.”
The company implemented AI chatbots for customer support in 2017. “Nearly 90% of our customer support inquiries are fully managed by AI, delivering substantial operational efficiency,” he said.
The company also leverages AI for dynamic pricing of value-added services, trip planning through Ixigo Plan, and real-time flight tracking with the ‘Flight Tracker Pro’ feature.
Bajpai remarked, “Trains have generated more than half of our revenue this quarter.” He also highlighted recent achievements, such as the record-setting sale of 100,000 tickets in June.
We expect the take rates to have reached a level where they are likely to stabilize moving forward.
Ixigo’s gross transaction value for the first quarter of the financial year 2025 demonstrated notable growth, with a 28% year-on-year increase in train and flight GTV and a 16% rise in bus GTV. “Our conversion rates have seen significant improvement—both flights and trains are now around 28%,” Bajpai stated.
He highlighted that market growth is fueled by rising travel expenditures, with Ixigo’s presence in Tier 3 and 4 cities providing a competitive edge. “We are pursuing a growth rate at the GTV level that surpasses the overall market pace,” he stated.
Bajpai highlighted the potential in the B2B segment with the launch of ‘Travel Super Mall,’ which aims to convert offline bookings through new agent partnerships.